Customer Experience

    The Customer Portal ThatCloses More Work

    See exactly how customers experience your inspection reports—from receiving the link to approving services with one tap.

    01

    Send the Report

    One click to reach your customer

    When the inspection is complete, send a branded link via SMS or email. Customers receive it instantly on their phone—no app download required.

    Ready to Send
    Inspection Report #1847
    JD
    John Davis
    2019 Honda Accord • 45,230 mi
    Items Found
    2 Critical
    3 Attention
    Estimated Total$1,247.00
    SMS
    (555) 123-4567
    Email
    john.davis@email.com
    02

    Customer Opens & Views

    A beautiful, mobile-first experience

    Customers see their full inspection report with photos, videos, and easy-to-understand explanations. Everything is organized by priority so they know what matters most.

    Your Vehicle Inspection
    2019 Ford F-150
    Precision Auto Care
    Worn brake pads
    Needs Attention
    Front Brake Pads

    Your brake pads are at 3mm thickness. For your safety, we recommend replacing them soon. This is a common wear item at this mileage.

    Cracked serpentine belt
    Needs Repair
    Serpentine Belt

    Visible cracking on the belt surface. This belt powers your alternator and A/C—if it breaks, you'll be stranded.

    03

    Review Recommendations

    Transparency builds trust

    Each service recommendation includes visual proof, clear pricing, and urgency level. Customers can tap any item to see photos/videos and understand exactly why it's needed.

    Customer Approval
    2 items pending
    Front Brake Pads
    3mm remaining - safety concern
    $245
    Transmission Fluid
    60k service recommended
    $189
    04

    Approve with One Tap

    Decisions made easy

    Simple approve or decline buttons for each service. Customers can approve all, some, or none—and add notes or questions for your team.

    Tom's Auto Shop
    Your Inspection Report
    Select services to approve:
    Brake Pad Replacement
    Critical
    Front and rear
    $349
    Approved
    Oil Change
    Full synthetic
    $89
    Approved
    Cabin Air Filter
    Recommended
    $45
    Declined
    Your Approved Total$438.00
    05

    You're Notified Instantly

    No more phone tag

    The moment a customer responds, your team gets a notification. See exactly what was approved, declined, and any questions they asked—all in real-time.

    Live Activity
    Customer responses in real-time
    John Davis
    New
    Approved 2 of 3 services • $438.00
    Just now
    Sarah Miller
    Opened inspection report
    5 min ago
    Mike Thompson
    Asked a question about brake service
    12 min ago

    Built for Modern Customers

    Everything your customers need to make confident decisions—fast.

    Works on Any Device

    No app to download. Works perfectly on phones, tablets, and desktops.

    Visual Proof Included

    Photos and videos right in the report so customers see what you see.

    Built-in Messaging

    Customers can ask questions without leaving the portal.

    Payment Ready

    Accept deposits or full payment right from the approval screen.

    Ready to Get More Approvals?

    See how GarageInsight's customer portal can transform your approval rates.