Privacy Policy

1. Introduction

GarageInsight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital vehicle inspection platform and related services.

2. Information We Collect

Information You Provide

• Account information: name, email address, phone number, and business details
• Shop information: shop name, address, and employee details
• Customer information: names, contact details, and vehicle information you enter for inspections
• Inspection data: photos, videos, voice notes, technician notes, and service recommendations
• Payment information: billing details processed through secure third-party payment processors

Information Collected Automatically

• Device information: device type, operating system, and browser type
• Usage data: features used, pages visited, and actions taken within the platform
• Log data: IP addresses, access times, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our digital inspection platform
• Generate inspection reports and AI-powered summaries for customer communication
• Process customer approvals and track service recommendations
• Provide analytics and insights to help improve your shop's performance
• Send transactional emails and notifications
• Provide customer support and respond to inquiries
• Improve and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Your Customers: Inspection reports and service recommendations you choose to share
• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Inspection records are retained for 7 years to comply with automotive industry record-keeping requirements. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Data portability

8. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

GarageInsight
Butler, PA
Email: privacy@garageinsight.com