Service History

    Every Visit. Every Finding.One View.

    Track complete vehicle history, deferred services, and follow-up opportunities. Turn past visits into future revenue.

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    01

    Unified Vehicle Timeline

    Complete history at a glance

    Every inspection, every finding, every visit—organized by VIN in a single timeline. Know exactly what's been done and what's been recommended.

    • All visits by VIN
    • Complete inspection history
    • Past recommendations
    • Quick search & filter
    Vehicle History

    2021 Honda Accord EX-L

    VIN: ...109186 • 4 visits on record

    45K Service

    Dec 15, 2024

    8 items

    30K Service

    Jun 3, 2024

    12 items

    Oil Change

    Dec 10, 2023

    5 items

    15K Service

    Jun 5, 2023

    10 items
    02

    Deferred Services Tracking

    Never forget what they declined

    Track every service the customer declined. Know exactly what's outstanding, when it was recommended, and the estimated value—ready to re-present at the right time.

    • Declined items tracked
    • Original date & price
    • Urgency indicators
    • Revenue opportunity
    Deferred Services
    2 Deferred Items

    Customer declined at previous visits

    Serpentine Belt

    Due Now

    Declined: Jun 3, 2024

    $185

    Cabin Air Filter

    Monitor

    Declined: Dec 10, 2023

    $45
    03

    Monitor Item Alerts

    Proactive, not reactive

    Items marked 'Monitor' are tracked over time. When conditions worsen or time passes, alerts notify you—so you can reach out before it becomes urgent.

    • Condition tracking
    • Time-based alerts
    • Comparison view
    • Proactive notifications
    Monitor Items
    Alert: Item Needs Attention

    Serpentine belt was marked "Monitor" 6 months ago and is now showing cracks

    Then

    Minor Wear

    Now

    Cracking

    Tracking 3 monitor items
    Tires: 5/32"Brakes: 6mm
    04

    Smart Follow-Up

    AI-powered reminders

    AI suggests when and how to follow up with customers about deferred work. Personalized messages ready to send, timed for maximum impact.

    • AI-generated messages
    • Optimal timing
    • One-click send
    • Track responses
    Follow-Up Reminders
    AI Suggested Follow-Up

    "Hi John, it's been 6 months since your last visit. The serpentine belt we flagged is likely ready for replacement. Would you like to schedule?"

    Upcoming Follow-Ups3 this week
    John S. • AccordToday
    Sarah M. • CamryIn 2 days
    Mike R. • F-150In 5 days

    Why Vehicle History Matters

    Past visits are tomorrow's opportunities

    Better Upsells

    Know what they've deferred and when

    Proactive Reminders

    Alert before it becomes urgent

    Build Relationships

    Show you remember their car

    Never Lose Track

    Complete history at your fingertips

    Ready to Remember Every Vehicle?

    See how vehicle history can help your shop build relationships and capture more revenue.

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